Aviles and her siblings are grieving their father’s death and the memories he can no longer make with his family. March 2020, following dialysis treatment, 61-year-old Guillermo Aviles Sr. was dropped off at his home by a driver of Access Services, a paratransit provider. Video obtained by the family’s lawyers shows Mr. Aviles slowly gets up and walks down a ramp, appears to bend down to pick up a backpack the driver placed on the ground, and falls forward.

A jury found that the negligence of Access Services was a significant factor in causing or contributing to the harm Mr. Aviles suffered. “For, you know, some of their riders — especially dialysis patients — their riders are supposed to be assisted to the door,” said Javid.

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